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Products 
CRM |
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CRM Solution - R-CRM
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R-CRM is a product owned by Sobha Renaissance Information
Technology Private Limited(SRIT), Bangalore, India
- World's 1st CMM-Level-5 Company - P-CMM Level 5 - ISO
27001:2005 - Six Sigma Practice
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About SRIT
(www.renaissance-it.com)
SRIT is an SEI-CMM & P-CMM Level 5 global IT Solutions company
providing SOA-based, end-to-end solutions to international
clientele that include Fortune 500 class companies. With its
emphasis on information security, SRIT has the distinction of
being the World's 1st SEI-CMM Level 5 company. With its global
headquarters and offshore development centers in Bangalore,
SRIT has operating subsidiaries, branches and customer
proximity centers in North America, Europe, Africa, South East
Asia and Middle East. SRIT's solutions and services spans
across verticals like Healthcare, Telecom, Manufacturing &
non-manufacturing Enterprises, Banking & E-Governance. All its
solutions are SOA-based and designed with emphasis on
world-class quality, user-centricity, cost effectiveness and
ultimate customer delight. |
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R-CRM
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Renaissance CRM is a web-centric, integrated
suite of e-CRM applications that includes
contact, account, opportunity, lead, and
partner management, marketing (including
telemarketing), customer service, knowledge
management and business intelligence. It
integrates easily with back-office
applications such as accounting and order
management systems to provide a complete
view of your customers, opportunities and
partners. Beyond this, it:
 Provides easy-to-use tools to quickly
create sophisticated business process flows.
This allows you to adapt to or even
anticipate the changes in your business
environment and customer preferences or
competitors' strategies without the need for
programming. Thus, enabling you in achieving
business process re-engineering and total
quality management.
Seamlessly bring together information
coming from all customer and partner touch
points-email, web-chat, web-forms, PDAs,
wireless devices, and telephone and fax.
With this, you can provide personalized
service without the hassle of integrating
information from different applications.
Converts data into information and to
knowledge onto a "dashboard" in real-time.
This enables you to keep your finger on the
pulse of your business. With
up-to-the-minute, accurate business
intelligence, your decision-making can be
swifter, more proactive and more flexible.
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